What to Expect from Salesforce.com (NYSE:CRM) Going Forward

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Salesforce.com (NYSE: CRM) reported an amazing second-quarter which beat analysts estimations. CRM stock price has benefited from a lot from a "fourth industrial revolution" that includes a quick paced digital transformation. The company also looks set to profit by good working conditions through its Einstein assistant, and in addition by means of the integration opportunities provided by recently acquired Mulesoft.

In spite of the fact that the company has aspiring targets and a high valuation, further acquisitions in addition to solid organic growth could enable it to deliver further stock price gains in the long haul.

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CRM's recent acquisition of Mulesoft can possibly support the execution of its core offering. In the most recent quarter, the $6.5 billion acquisition contributed $122 million in revenue, with its Anypoint Platform demonstrating prominent among clients that are trying to set out to embark on a process of digital transformation.

What to Expect from Salesforce.com (NYSE:CRM)

Looking forward, a greater number of companies are set to focus on integration and connecting the various parts of their business. Consequently, CRM could be well-placed to capitalize by rising interest over the medium term. However, further acquisitions could take place over the coming years.

With 85% of customer interactions in the customer service segment set to be handled by bots by 2020, the segment could suggest high growth potential. Since Salesforce.com Inc. (NYSE:CRM) has a solid stand in the industry, it could deliver its sales growth with a tailwind over the next few years.

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The general prospects for the company, however, have all the earmarks of being splendid. The world is beginning to encounter a technological revolution that could fundamentally change a wide range of industries over the coming years. With CRM being an overwhelming player in its key markets, it could lead the digital transformation.

Its customers appear to be generally dependent on it, with the company having a remaining performance obligation of $21 billion. This shows that repeat business will be high, while further acquisitions could give a boost alongside impressive organic growth rates over the long-term.


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